The Student Health and Wellbeing Service is available to all students who require support for a range of issues whilst at university. Issues can range from homesickness, mental health issues, relationships, bullying, difficulties with coursework, depression, anxiety, sexuality, financial difficulties, bereavement, health issues or family problems. We are committed to supporting you to enable you to reach your full potential. Whatever issues you are facing, we are here to help.

There is no list of acceptable issues to bring to Wellbeing. Students access the service for a wide variety of reasons at different stages of experiencing difficulties. Some students are not even sure why they are coming, they just have a sense that they need to explore something.

Your course tutor is always willing to listen if you have an issue whilst at Reaseheath. We understand that sometimes it can be easier talking to someone outside of your curriculum area. Wellbeing Advisors offer a confidential service and are available 9am-5pm Monday – Friday. You will have an assigned Wellbeing Advisor to your curriculum area that is accessible and able to listen to you.

The Wellbeing Team also provide a variety of services including:

• LGBTQ+ Discussion Group
• Transgender and Gender Questioning Group
• Condom distribution scheme
• On site qualified registered nurse
• Sexual health advisor

If you have any specific issues you would like to discuss in confidence prior to starting at UCR, you can contact the Student Wellbeing Team or the Chaplain on 01270 613197.

Current students can access the BeWell website for more information and support on mental health and wellbeing.

Confidentiality: the Wellbeing Service is a confidential service. The Wellbeing Team do not communicate with tutors or other members of staff without your expressed consent. The only exception would be if the staff considered a student posed a serious danger to themselves or others, in such cases the member of the Wellbeing Team would usually inform you that they needed to breach the confidentiality contract.

University Centre Reaseheath has a Chaplain on campus who is based next to The Wellbeing Hub. The Chaplain is happy to hold discussions on any aspect of faith or morality and is available to students of all faith and none. A weekly faith group is available to all who want to meet others who share their faith or hold different faith values to themselves. The Chaplain runs ‘MC Time’ and ‘Rooted’. MC Time takes place every Thursday from 12pm until 2pm in the Bield bar where you can meet like minded people with a slice of pizza! He also supports many University Centre Reaseheath functions and is happy to offer advice or general support whenever needed. A prayer room is available next to The Wellbeing Hub for use at any time. The Chaplin also supports the Christian Union who meet every Wednesday at 12:30pm in the prayer room.

The Counselling Service can help with specific problems on a regular basis if you need support. Counselling provides a relaxed setting where you can talk freely in a way that is rarely possible with friends or tutors. Referrals are made through your Wellbeing Advisor. The Student Wellbeing Service can also refer you to outside agencies if necessary.

Counselling can help you with all types of personal difficulties, whether you are affected by your own feelings or by circumstances over which you have no control.

• General unhappiness, loneliness, shyness, depression, anxiety etc
• Personal worries such as family problems, bereavement, eating disorders, drug and alcohol problems, relationship break up
• Appointments are usually made for up to 50 minutes and further sessions may be arranged when needed
• Counselling is always totally confidential on all personal matters
• Non-judgemental help – the counsellors are trained to listen and to accept your feelings and thoughts without criticism

Location:

• We’re based in the Health and Wellbeing Centre on the ground floor of Jodrell Hall. This location is fully accessible

Opening hours:

• Monday–Friday, 8.30am–5pm
• Wellbeing drop-in sessions – 12–2pm Monday–Friday
• Appointments can be offered face to face, via Microsoft Team, text or over the phone

For urgent medical support: in an emergency, always telephone 999. Here are some other additional resources for support:

• Your own GP
• Kiltearn Medical Centre, Nantwich
• NHS 111 Service on 111 – the service offers health advice 24 hours a day, seven days a week

For urgent emotional support:

• Samaritans – T: 116 123
• Nightline – Emotional Support for Students in Distress – Open 6pm – 8am, T : 0207 631 0101, email: listening@nightline.org.uk
• Childline – 0800 1111
• Papyrus – Hopeline UK 0800 068 41 41